Privacy & Security

The Eight Immortals House is the online shopping website.

We respect the privacy of our customers and we strive to ensure the safest online shopping experience.

We collect customer information to improve your shopping experience and communicate with you about our products and promotions.

We do not sell or share your personal information with other third party retailers.

This policy informs you of the information we collect about you, why we collect it, how we use it and when we may share it with third parties.

Our policy also describes your choices regarding how we collect and use your information. If you have any questions about our privacy policy, you can always contact The Eight Immortals House customer service by sending us an email at: service@8immortals.com.my

Feel free to send us your comments and suggestions, we'd love to hear from you!


Customer Information Collected Online

Whenever you shop with us online, you are required to provide us with your name, account and shipping address, email address and telephone number.

We save your information to better service you during and entry in one of our contests, promotions or surveys.

We maintain a record of your product interests and purchases.

Your information is collected and used only by The Eight Immortals House and its affiliated brands.


Use of customer information

The personal information you submit to The Eight Immortals House is used to first and foremost process your order, confirm your order by email, and/or to contact you as necessary regarding your online shopping.

We keep your personal information to improve your shopping experience when you return to shop with us online.

For example, we will save your personal information to maintain your customer account and/or membership to our website so you can log-in to The Eight Immortals House at a later time.

Additionally, we keep and may use your personal information to keep track of your purchasing preferences and to help us better understand the types of products and services you are interested in so we can better serve you in the future.

We will use your email and mailing address to send information about upcoming sales, arrival of new products, contests, and promotions.

If you decide to participate in one of our contests or promotions, we may use your personal information to send you emails, postcards, or text messages to your cell phone about our products, contests and promotions. You always have the choice not to receive marketing information or calls.

Simply let us know that you choose not to be contacted by email, regular mail and/or cell phone text messages and we will take you off the list. 

With the exception of web-hosting services that maintain and service this website, we do not sell or share your personal information with any third party retailers.

We contract with service providers (such as web hosting companies) to maintain and manage our website and related customer information.

We do not authorize any of our service providers to make any other use of your information.

From time to time, we may have a contest, promotion, or sales program that requires us to collaborate or partner with a marketing company who may require your personal information in order for you to participate in the contest or promotion.

We will give you the choice not to participate in the contest or promotion, and your personal information will not be shared with our marketing partner if you choose not to participate.

Furthermore, when we conduct internal company audits and marketing analysis, our auditors and/or marketing consultants may require access to your personal information.

In such cases the auditors and consultants will be required to maintain a similar privacy policy to protect your personal information from being shared with third parties, and your personal information will be used internally only for the auditor's and consultant's specific purposes.

Similarly, if we sell or merge our company with another, we will disclose your personal information to the purchaser or company we are merging with, but they will be required to abide by the terms and conditions of this privacy policy.

Finally, the law may require us to disclose your personal information in certain situations. The Eight Immortals House reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of The Eight Immortals House, its affiliates, and others.


Customers can access and change their personal information

You can access your personal information online by logging in and you can review, change or delete certain information related to your use of our online sites.

To access your information online, simply log in and go to the EditĀ function. You can change your personal information there by making the appropriate changes and clicking Save.

You can ask us to update your personal information by emailing your request to us at: service@8immortals.com.my

Please be sure to indicate your email address in all correspondence including your full name, online account username and password.

Any requests to update your personal information may take up to five (5) working days if requested by email.


If you have any questions or comments please contact us at
service@8immortals.com.my
International Calls +65 97889921