Return and Exchange
We at The Eight Immortals House want you to have a comfortable time shopping with us online so if you for any reason believe the merchandise you received was not right for you we will gladly accept it back, as long as it follows our Return and Exchange policy.
Please remember that our Return and Exchange Policy described below apply only to online purchases made through The Eight Immortals House website. Tea leaves, tea sets, tea utensils, tea furniture, tea decor, and items marked as Final Sales or Sales Item are FINAL SALES and therefore cannot be returned for exchange or refunds.
All returns are accepted within 30 days from the shipped date. Merchandise must be unused, in original condition, with price tags intact and it must include original invoice in order to receive a refund or exchange.
Tea or merchant boxes must be returned undamaged for returns or exchanges will not be accepted.
All returns past 30 days will not be accepted and will become a FINAL SALES.
Details and Limitations
Your refund will be provided in the form of the tender in which your purchase was originally made.
Please mail in your returns
Please pack and seal your returns securely and include the original invoice and return form. Mailing address will be provided via email.
Damage or Merchandise Inaccuracy
Any merchandise you received was incorrect from your original invoice may be exchanged.
Check off the appropriate box from your invoice and explain briefly why you are returning the merchandise to us.
Your shipping cost will be reimbursed to your bank account and we will gladly replace your merchandise.
The shipping costs to send back your correct order will be on us!
For all merchandise that is returned to our customers for exchange will be sent ground mail when we return your order, not the actual amount you spent. If your item is out of stock then we will refund the amount back in the manner it was purchased.
For refunds or exchanges purchased online, please send by mail to the address provided.
You will be responsible for the postage of returning the merchandise to us and your original shipping charges are not refundable.
Please allow 2-3 weeks for your bank account to be credited and 1-2 billing cycles for the credit to appear on your statement.
Return and exchange
We will only exchange for merchandise sent wrongly. Please indicate on the return form by writing, which items are sent wrongly. Once we receive your return back for an exchange we will check our inventory to fulfill the exchange request. If your item is sold out, your exchange will become a return and we will provide a refund in the form of the tender in which your purchase was originally made.
Undelivered Orders / Corrections to Shipping
The Eight Immortals House will impose a S$10.00 fee for any undelivered order and corrections to shipping caused by customer error. Undelivered orders include not being able to sign for an order that comes by our shipper, misspelled shipping addresses, or any fault of the customer causing our shipper not being able to complete the delivery of the order.
NOTE: We recommend using a tracking method when shipping back merchandise.
If you have any questions or comments please contact us at
International Calls +65 97889921