Cancellation Policy


Order cancellation by online customer

Prior to shipment of your order, we may cancel your order within 24 hours, except weekends and holidays, by email to service@8immortals.com.my or calling us at International calls +65 97889921.


Order cancellation by us

We reserve the right to cancel your order and/or refuse to accept subsequent orders in certain situations. Orders will not be processed if there is an error in information you provided, which may include but is not limited to:

  1. Incorrect bank transfer amount;
  2. Incorrect billing information or the information you provide is different from information your financial institution has on record;
  3. Insufficient or incorrect shipping address is provided (street address, city, state, zip or postal code); or
  4. Information provided is deemed fraudulent.


Technical failures

Your Order may also be cancelled due to technical failures or glitches that are not within our control such as power outages, crashing of servers, or other similar events that may temporarily take our website off-line.

If your Order is cancelled due to technical failure, you should first confirm whether your bank transfer is successful, if it is successful, please place your Order again when the website is back online.


Previous fraudulent order history

We may cancel an order if fraudulent activity is suspected and may refuse to process subsequent orders from any customer with a previous fraudulent order history record.


Questions/ Contact us

If you have any questions, comments or concerns regarding our order cancellation policy, or if you feel your order was incorrectly or accidentally cancelled, please contact us at:

Online Orders Customer Service Email: service@8immortals.com.my
Online Orders Customer Service Telephone: International Calls  +65 97889921
Fill up a Return form


All returned items and written correspondence to

Attention: Online Returns
The Eight Immortals House

22, Jalan Laksamana, 75000 Melaka, Malaysia.